Thank you for choosing to be part of our community at SharpTools LLC (“company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@sharptools.io.

When you visit https://sharptools.io, use our web application, mobile applications, APIs, software, integrations, subscriptions, support channels, or related services (collectively, the “Services”), you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Services.

This privacy policy applies to all information collected through our Services, including information you provide directly, information collected automatically when you use the Services, and information processed when you connect supported smart home platforms or other third-party services.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

• WHAT INFORMATION DO WE COLLECT?
• WHAT SMART HOME AND INTEGRATION DATA DO WE PROCESS?
• HOW DO WE USE YOUR INFORMATION?
• WILL YOUR INFORMATION BE SHARED WITH ANYONE?
• DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
• DO WE USE GOOGLE MAPS?
• HOW DO WE HANDLE THIRD-PARTY LOGIN PROVIDERS?
• IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
• WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
• HOW LONG DO WE KEEP YOUR INFORMATION?
• HOW DO WE KEEP YOUR INFORMATION SAFE?
• DO WE COLLECT INFORMATION FROM MINORS?
• WHAT ARE YOUR PRIVACY RIGHTS?
• DO U.S. STATE PRIVACY LAWS PROVIDE SPECIFIC RIGHTS?
• DO WE MAKE UPDATES TO THIS POLICY?
• HOW CAN YOU CONTACT US ABOUT THIS POLICY?

In Short: We collect personal information that you provide to us, such as account information, contact information, authentication information, billing information, support communications, and content or settings you choose to store in the Services.

We collect personal information that you voluntarily provide to us when registering for the Services, expressing an interest in obtaining information about us or our products and services, when participating in activities through the Services or our community forums, or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:

• Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data when you provide it to us or when it is associated with your account.
• Credentials and Authentication Data. We process information used for authentication and account access, such as account identifiers, linked sign-in providers, password credentials, phone verification information, and security tokens.
• Payment and Subscription Data. If you make purchases, we collect information needed to manage your subscription, invoices, tax calculations, and transaction status. Payment card numbers and security codes are processed by our payment processor, and we receive limited payment details such as billing contact information, payment status, subscription identifiers, card brand, and the last four digits of a card when applicable.
• Communications and Support Data. We collect information you send to us in support requests, email, community posts, feedback, testimonials, surveys, or similar communications.
• User Content and Configuration Data. We collect dashboards, rules, tiles, variables, preferences, invitations, sharing settings, and other content or settings that you create or store in the Services.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

In Short: When you connect third-party smart home platforms or related services, we process the information needed to provide dashboards, automation, notifications, and account features.

At your direction, the Services may connect with supported platforms and services such as smart home hubs, cloud platforms, local bridge software, notification providers, calendar or media services, and similar integrations. Depending on the integration and the permissions you grant, we may process account identifiers, access tokens or refresh tokens, location or home names, room names, device names, device identifiers, capabilities, attributes, current and historical states, events, commands, automation actions, rule logs, media or feed metadata, and other data needed to operate the features you enable.

We use this data to provide the Services you request. For example, we may use device state data to display a dashboard tile, evaluate an automation rule, send a notification, synchronize authorized devices, or help troubleshoot a support request. We do not sell your smart home device data or use it for targeted advertising.

In Short: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you use our Services.

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics, diagnostics, and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

In Short: We may collect information regarding your mobile device, app usage, optional device permissions, and push notifications when you use our apps.

If you use our mobile applications (“Apps”), we may also collect the following information:

• Mobile Device Data. We may automatically collect device information such as device identifiers, device name, model, manufacturer, operating system, app version, IP address, crash logs, diagnostics, and other technical information needed to operate and improve the Apps.
• Optional Device Permissions. We may request access or permission to device features only when needed for features you choose to use, such as notifications, local files, location, or similar device capabilities. If you wish to change our access or permissions, you may do so in your device’s settings.
• Push Notifications. We may request to send you push notifications regarding your account, connected devices, automations, invitations, or the mobile application. If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.

In Short: We may collect limited data from connected services, authentication providers, payment processors, marketing or support providers, and other outside sources.

We may obtain information about you from other sources, such as platforms or services you connect to SharpTools, authentication providers, payment processors, customer support tools, email delivery providers, analytics providers, public databases, marketing partners, and other third parties. Examples include account identifiers, email address, display name, profile photo, billing or subscription status, integration permissions, device or location metadata, and information you choose to make available through those services.

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

• To provide and maintain the Services. We use your information to create and manage your account, authenticate your access, synchronize connected services, display dashboards, run automations, send notifications, maintain subscriptions, and provide other features you request.
• To facilitate account creation and logon process. If you choose to link your account with a supported third-party account, such as Google or another authentication provider, we use the information you allow us to receive to facilitate account creation and logon. See the section below headed “Third-Party Login Providers” for further information.
• To send administrative information to you. We may use your personal information to send product, service, security, billing, support, and new feature information and/or information about changes to our terms, conditions, and policies.
• To fulfill and manage orders. We may use your information to fulfill and manage your orders, payments, subscriptions, invoices, taxes, renewals, cancellations, and account entitlements.
• To post testimonials. We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at support@sharptools.io and be sure to include your name, testimonial location, and contact information.
• To send marketing and promotional communications. We may use the personal information you send to us for marketing purposes, if this is in accordance with your marketing preferences and applicable law. You can opt out of marketing emails at any time (see the “Your Privacy Rights” section below).
• To administer promotions. We may use your information to administer surveys, promotions, prize draws, competitions, or similar activities when you elect to participate.
• Request Feedback. We may use your information to request feedback and to contact you about your use of our Services.
• To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure, including fraud monitoring, abuse prevention, debugging, service availability, and account protection.
• To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
• To enforce our terms, conditions and policies.
• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• For analytics and product improvement. We may use your information for data analysis, identifying usage trends, determining the effectiveness of our communications or campaigns, and evaluating and improving our Services, products, marketing, support, and user experience.

In Short: We only share information with your consent, to comply with laws, to protect your rights, to provide the Services, or to fulfill business obligations.

We only share and disclose your information in the following situations:

• Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
• Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, cloud hosting, database services, authentication, crash reporting, diagnostics, email delivery, messaging, customer support, tax calculation, and marketing operations. We may allow selected third parties to use analytics or tracking technology on the Services to help us understand usage, diagnose issues, measure campaigns, and improve the Services. Unless described in this Policy, we do not share, sell, rent or trade your information with third parties for their own promotional purposes.
• Connected Services and Integrations. When you connect a third-party platform or service, we may share information with that platform or service as needed to provide the integration or carry out your instructions, such as sending commands, reading device state, validating account permissions, or synchronizing authorized resources.
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
• Business Partners and Promotions. If you choose to participate in an integration, promotion, beta program, or partner offering, we may share the information necessary to provide that offering with your consent or at your direction.
• With your Consent. We may disclose your personal information for any other purpose with your consent.
• Other Users. When you share personal information (for example, by posting comments, contributions or other content to the Services, sharing a dashboard, accepting an invitation, or otherwise interacting with shared or public areas of the Services), that information may be visible to the people or audience you choose. Similarly, other users may be able to view descriptions of your shared activity, communicate with you within the Services, and view profile information needed for shared features.

We do not sell your personal information, sensitive personal data, or biometric data. We do not sell your smart home device data or use it for targeted advertising.

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons, pixels, local storage, and similar technologies) to access or store information. These technologies help us keep you signed in, remember settings, secure the Services, understand usage, diagnose issues, and measure the effectiveness of our communications or marketing pages. You can usually adjust cookie settings through your browser or device, though disabling some cookies may affect certain features of the Services.

In Short: Yes, we may use Google Maps and related location services for location-based features.

The Services may use Google Maps APIs or related Google location services. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link.

By using features that rely on our Maps API implementation, you agree to be bound by Google’s Terms of Service. We may use Maps APIs to help you set or confirm location, geolocation, timezone, address, or similar information for supported features. We may collect or process the following information when you use these features:

• Geolocation coordinates, address, place, timezone, and related map interaction data.

For a full list of what we use information for, please see the previous sections titled “Use of Your Information” and “Disclosure of Your Information.” You may revoke or change device-level location permissions through your browser or device settings, and you may update saved location information through the Services where supported. The Maps APIs that we use may store and access cookies and other information on your devices.

In Short: If you choose to register or log in using a supported third-party account, we may have access to certain information about you from that provider.

The Services may offer the ability to register, log in, or link your account using supported third-party providers, such as Google or other authentication providers. Where you choose to do this, we will receive certain profile information from the provider. The profile information we receive may vary depending on the provider and your settings, but may include your name, email address, profile picture, provider account identifier, and other information you authorize the provider to share.

We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you in the Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party authentication provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

In Short: We are not responsible for the safety of any information that you share with third-party websites, services, or integrations that we do not operate.

The Services may contain links to third-party websites, online services, mobile applications, integrations, or content that are not operated by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). Retention periods vary depending on the type of information and the reason it is processed. For example, we may retain billing and transaction records as needed for accounting and tax purposes, security and fraud-prevention records as needed to protect the Services, and backup copies for a limited period before deletion from backup systems.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

In Short: Our Services are not intended for users under 18, and we do not knowingly collect personal information from children under 13.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years old. We do not knowingly collect personal information from children under 13. If we learn that personal information from a child under 13 has been collected without appropriate consent, we will deactivate the account where appropriate and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from a child under 13, please contact us at support@sharptools.io.

In Short: You may review, change, or terminate your account at any time.

If you are a resident in the European Economic Area, the United Kingdom, or another jurisdiction with applicable privacy rights, you may have the right to access, correct, delete, object to, restrict, or request portability of your personal information, subject to applicable law. If you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases where required and technically feasible. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms of Use, maintain security, complete transactions, preserve legal rights, and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by participating advertisers, you can visit http://www.aboutads.info/choices/.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.

You can also opt-out by:

• Logging into your account settings and updating your preferences.
• Contacting us using the contact information provided below

In Short: Depending on where you live and whether a particular privacy law applies to us, you may have specific rights regarding your personal information.

Some U.S. state privacy laws, such as California and Texas privacy laws, may provide eligible residents with rights to know or confirm whether we process personal information, access personal information, correct inaccuracies, delete personal information, obtain a portable copy of personal information, opt out of certain processing for targeted advertising, sale, or qualifying profiling, limit certain uses of sensitive personal information, and avoid discrimination for exercising privacy rights. These rights may be limited by exceptions under applicable law.

To exercise a privacy right, email us at support@sharptools.io or contact us by post using the information below. Please describe the right you want to exercise and provide enough information for us to reasonably verify your request. We may need to verify your identity and account ownership before fulfilling certain requests. If we decline a request and applicable law gives you the right to appeal, you may appeal by replying to our decision or emailing support@sharptools.io with “Privacy Appeal” in the subject line.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits California residents to request information about categories of personal information, if any, that we disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of those third parties. If you are a California resident and would like to make such a request, please submit your request using the contact information below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you may request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this policy, email us at support@sharptools.io or by post to:

SharpTools LLC
5900 Balcones Drive #21671
Austin, TX 78731
United States

If you have any further questions or comments about us or our policies, email us at support@sharptools.io or contact us by post at:

SharpTools LLC
5900 Balcones Drive #21671
Austin, TX 78731
United States
Phone: 888-232-2252
support@sharptools.io